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Einfach Wohngeld

Privacy Policy (Datenschutzerklärung)

This translation is provided for information only. Only the German version is legally binding: German version (Datenschutzerklärung). The language of the contract is German.

Last updated: 9 November 2026

1. Key points at a glance

2. Controller

Einfach Elterngeld GmbH, represented by its managing director Felix Böhme, Pennricher Straße 31, 01157 Dresden, telephone 0351 799 938 50, email kontakt@einfach-wohngeld.de.

We are currently not required to appoint a data protection officer (§ 38 BDSG). Please address questions about data protection to kontakt@einfach-wohngeld.de.

3. Your rights

You have the right of access (Art. 15 GDPR (DSGVO)), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18) and data portability (Art. 20). You can withdraw consent at any time with effect for the future (Art. 7(3)).

Right to object (Art. 21 GDPR (DSGVO)): Where we process data on the basis of legitimate interests (Art. 6(1)(f) GDPR (DSGVO)), you may object at any time on grounds relating to your particular situation.

Right to lodge a complaint (Art. 77 GDPR (DSGVO)): The competent authority is the Sächsische Datenschutz- und Transparenzbeauftragte, Maternistraße 17, 01067 Dresden.

4. Hosting and security

The website is operated on a server of IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, in a data centre in Germany. Encrypted backup copies are held by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, also in Germany. A data processing agreement is in place with both. The connection is encrypted (TLS). The web server logs technical access data (IP address, time, page accessed, browser identifier) to defend against attacks and errors and deletes them after 7 days (Art. 6(1)(f) GDPR (DSGVO)). The contents of forms are not logged.

Visitor statistics without personal reference: To improve our service, we count on our own server how often our pages are accessed and links are clicked. Only daily totals with the following attributes are stored: date, page accessed (without appended parameters; personal access links are made unrecognisable), link clicked (for external pages only the address of the page; for email and telephone links only the type of link, never the address or number), the type of origin (e.g. “Google search engine” or the referring website) and the device class (smartphone, tablet, computer). We do not store an IP address, browser identifier, cookie or any other identifier by which visitors could be recognised for this purpose; nothing is stored on or read from your device. Individual visits therefore cannot be attributed to any person. Your entries in the calculator and the application assistant are not included in the statistics. We delete the daily totals after 25 months. Insofar as personal data are processed briefly in the process (the IP address when the page is requested, see above), this is based on our legitimate interest in designing the website in line with demand (Art. 6(1)(f) GDPR (DSGVO)).

5. Cookies

We use only one technically necessary session cookie, which enables protection against forged form requests and the operation of the application assistant (§ 25(2) no. 2 TDDDG). It becomes invalid after two hours of inactivity; we delete the associated session data at the latest during the next daily deletion run. For the session we store your information in encrypted form and, to prevent misuse, the IP address and the browser identifier. The same session cookie applies to logged-in customer accounts (no “stay logged in”).

6. Housing benefit calculator

You enter your place of residence, household size, income and rent. The information is transmitted for the calculation and discarded afterwards; we do not store it (Art. 6(1)(b) GDPR (DSGVO), performance of the calculation you requested).

7. Application assistant

For the completed application we ask for information about you and the persons in your household: names, dates of birth, marital status, nationality, income, rent and other information required by the official housing benefit application form. Until purchase it is kept in encrypted form in your session on our server. You can remove it at any time using “Angaben jetzt löschen” (delete information now) (Art. 6(1)(b) GDPR (DSGVO)).

Information about household members: By law, the housing benefit application covers the whole household. We process information about other persons (e.g. partner, children) on the basis of our and your legitimate interest in a complete application (Art. 6(1)(f) GDPR (DSGVO)); we do not collect it from these persons themselves (Art. 14 GDPR (DSGVO)). Please pass on the information sheet from your application package to your household members. For health information about other persons, you confirm that they have agreed or that you are their legal representative.

Health data (Art. 9 GDPR (DSGVO)): We process information on severe disability, care level or need for care only in order to take allowances into account in the completed application, and only with your explicit consent, which you give before entering the information (Art. 9(2)(a) GDPR (DSGVO)). Without consent, you enter this information in the form yourself.

Signature on screen and submission: If you sign on screen, we transmit the drawn lines once to our server, insert them with the date into your application and output the PDF immediately (Art. 6(1)(b) GDPR (DSGVO)). The signature is not stored. An email address of the housing benefit office (Wohngeldstelle) that you enter in the “Einreichen” (submit) step remains in your browser and is not transmitted to us. You send your application to the authority yourself; we do not transmit anything.

Data of your household members: You also enter information about other persons. Please inform these persons about this; we use the information exclusively for your application documents.

8. Order and payment

For an order we store your email address and your information from the assistant in encrypted form. Payment is processed by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland; you enter card or account details directly with Stripe. Stripe processes the payment data as an independent controller; from us Stripe receives only your email address, the amount, the product name (“Antragspaket Wohngeld”) and an order number, no information from your application. Stripe may also transfer data to the USA; the basis for this is the adequacy decision on the EU-US Data Privacy Framework, under which Stripe is certified, and additionally standard contractual clauses (Art. 6(1)(b) GDPR (DSGVO)).

We send the access link and the order confirmation by email directly from our server (IONOS, see section 4) to your email provider; the transmission is encrypted insofar as your provider supports this. A copy of the order confirmation containing the order and invoice details and your email address – without the access link and without any information from your application – is sent to our own mailbox for our accounting (Art. 6(1)(b) and (c) GDPR (DSGVO)).

Customer account (optional): If you create an account, we store your name, email address, an encrypted password (hash) and your second factor (secret of the authenticator app encrypted, passkeys only as a public key, recovery codes as a hash), as well as the time of your last login. To defend against attacks we log logins and failed attempts without password, code or email address; the IP address only as a non-reversible check value; deletion after 12 months. Your orders are assigned to your account so that you can find them again without a link. The legal basis is the contract (Art. 6(1)(b) GDPR (DSGVO)) and, for the logs, our legitimate interest in secure accounts (point (f)). You can delete your account yourself at any time under “Konto löschen” (delete account).

Certificates from landlord or employer: At your request we generate a personal link that you pass on yourself to your landlord or employer. Whoever opens the link sees your name and the address of the dwelling (for landlords additionally your information on rent and living space for checking) or your name and address as the employed person, and fills in the certificate. We store this information in encrypted form in order to produce the certificate (PDF) from it – for you on the basis of the contract (Art. 6(1)(b) GDPR (DSGVO)), for landlords or employers on the basis of the legitimate interest in a simple way of issuing it (Art. 6(1)(f) GDPR (DSGVO)). The link is valid for 14 days; the information is deleted together with your application data. We are responsible for this processing.

Reminder of the application for continued payment (Weiterleistungsantrag) (optional): If you set up the free reminder, we store your email address in encrypted form and the date until which your housing benefit has been granted, on the basis of your consent (Art. 6(1)(a) GDPR (DSGVO)). After the reminder has been sent, or if you delete it via the link in the confirmation, we remove both.

9. Withdrawal via the website

If you use the “Vertrag widerrufen” (withdraw from contract) function, we store your name, email address, order number if applicable, the content and the time of your declaration in order to process and evidence the withdrawal (Art. 6(1)(b) and (c) GDPR (DSGVO)).

10. Storage period

11. No automated decision-making

Our calculator and the assistant calculate schematically in accordance with the Housing Benefit Act (Wohngeldgesetz). Only the housing benefit office (Wohngeldbehörde) decides on your housing benefit entitlement; we do not make any decisions about you within the meaning of Art. 22 GDPR (DSGVO).