General Terms and Conditions (AGB)

This translation is provided for information only. Only the German version is legally binding: German version (Allgemeine Geschäftsbedingungen). The language of the contract is German.

Last updated: 9 November 2026

General Terms and Conditions of Einfach Elterngeld GmbH, Pennricher Straße 31, 01157 Dresden, for the service einfach-wohngeld.de

§ 1 Scope

1.1 These terms apply to contracts for the “Antragspaket Wohngeld” (housing benefit application package) between Einfach Elterngeld GmbH (“we”) and consumers (“you”).

1.2 The housing benefit (Wohngeld) calculator on our website is free of charge and can be used without a contract.

§ 2 What we provide – and what we do not

2.1 The application package is a digital service. From the information you enter in the application assistant, we automatically create:

• the official housing benefit application form of your federal state, filled in with your information, as a PDF for you to check, complete and sign, together with an overview of your information,
• a personal list of supporting documents,
• a schematic estimate of the housing benefit under the Housing Benefit Act (Wohngeldgesetz),
• pre-filled forms (for example the landlord certificate and the earnings certificate), where available for your federal state.

2.2 You submit the housing benefit application yourself to your housing benefit office (Wohngeldbehörde). Applying to the authority is free of charge. We do not submit any applications, we do not represent you before authorities, and we do not examine your individual case legally. Only the housing benefit office decides on your entitlement.

2.3 The results are based exclusively on your information and are produced schematically according to the statutory rules; your individual case is not examined. Please check all information before you sign the application. The housing benefit office decides on your application.

§ 3 Conclusion of the contract

3.1 The presentation of the application package on the website does not constitute a binding offer. By clicking “Zahlungspflichtig bestellen” (order with obligation to pay) you submit a binding offer. The contract is concluded when your payment has been confirmed and we send you the access link.

3.2 The language of the contract is German. We do not store the text of the contract separately; you can access and save these terms on this page at any time.

§ 4 Provision, access, retention

4.1 After receipt of payment you will receive a personal access link by email. Please do not pass it on.

4.2 We store your information for 90 days from the order and delete it automatically afterwards. On your order page you can delete your information immediately at any time or have it retained until the application for continued payment (Weiterleistungsantrag) (around 14 months from the order). Please save or print your documents in good time.

§ 5 Price and payment

5.1 The price shown at the time of the order, including VAT, applies.

5.2 Payment is processed via the payment service Stripe. We do not receive your card or account details.

5.3 Voucher codes (for example for customers of Einfach Elterngeld or of partners) can only be entered when ordering, one code per order. They apply to the stated extent and period, are not paid out in cash and are not credited retrospectively. The reduced price is shown before the order button.

§ 6 Right of withdrawal

6.1 Consumers have the statutory right of withdrawal. Details are set out in the cancellation policy (Widerrufsbelehrung).

6.2 You can also declare the withdrawal using the “Withdraw from contract (Vertrag widerrufen)” function, which is available on every page.

6.3 The application package consists of digital content. With your express consent we begin providing it immediately. Your right of withdrawal expires when provision begins if you consented before the order and confirmed that you are aware of this, and we have sent you the order confirmation by email.

§ 7 Defects and liability

7.1 The statutory rights in respect of defects apply.

7.2 We are liable without limitation for intent and gross negligence and in the event of injury to life, body or health. In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract.

§ 8 Data protection

How we process your data is explained in our privacy policy (Datenschutzerklärung).

§ 9 Final provisions

9.1 German law applies. Mandatory consumer protection provisions of your country of residence remain unaffected.